E-Mail Contact Information
Primary E-Mail: cservices@uink.com (questions about orders)
Technical Support E-Mail: supportservices@uink.com (pre-sale / post sale support)
PayPal Payments E-Mail: cservices@uink.com (appears on your E-Receipt for your payment)

Placing Orders

Acceptance of Terms

You are considered to be in acceptance of all terms posted on this web page when you submit any order with us. A copy of our return policy is included with all e-mail receipts.

Shipping < Click Here for Shipping Details >

Returns, Refunds or Warranties

Unopened products may be returned within 14 days for in house credit, less shipping costs shipping costs. No returns will be accepted after 14 days. You must obtain an RMA from us before making any return.

Opened products which are not covered under our Limited Lifetime Warranty may be returned, within 30 days, for exchange only of like products and only in cases in which product is defective in manufacture. You must obtain an RMA from us before making any return.

You must return product with all packaging materials included or your return will be declined. Any product returned under this policy is subject to approval by the manufacturer (this specifically includes any Canon printheads and all compatible or remanufactured cartridges), as to defect status of product, before we will make any exchange at our cost. If you need a replacement now you will have to purchase new product, the amount of the new purchase (up to the value of the return less shipping) will be refunded once your claim is approved.

You will be responsible for any shipping costs to return such products, we will pay for shipping replacement items.

No refunds will be given for shipping, once an order has shipped.

Limited Lifetime Warranty on UINK™ Bulk Ink Systems, Refill Kits, and Auto Re-Inking Systems

We will replace any covered cartridge, chip or non-consumable part which becomes defective, worn or otherwise unusable for up to 12 months from date of purchase. With each additional 6 bottles of inks purchased for the covered system or part after the first 12 months the warranty will extend for an additional 6 months, and such extensions will continue as long as at least the qualify number of bottles of ink are purchased every 6 months. In no case will any warranty be honored after the first 12 months if no additional qualifying inks purchases have been made. You are responsible for any shipping costs required to return parts to us for exchange. Please allow 4-6 weeks for exchanges.

Technical Support

All technical support is supplied FREE of charge through our website or by E-mail. Our E-mail address is supportservices@uink.com

Phone Technical Support is Free of Charge for Refill Kits, Bulk Ink Systems, and Auto Re-Inking Systems.

Phone technical support is provided at a charge of $10 per call, which must be paid by credit card before any support will be provided, for all other products.

Limit of Liability

We accept no liability for use, misuse or inability to use any product sold at this website. Our liability is limited to the value of the order or purchase, except where the laws of the state of Virginia prohibit such limitations.

Privacy Policy

Information provided in making any purchase at this website may be used for the purpose of marketing this website's products at a later date. We will not provide your personal information to third parties unless such parties are necessary to complete the current order transaction.

Unless prefaced with the word "genuine", all products are provided by aftermarket vendors..